RH9 and Evolution

[dishawjp]

Hi All,

I'm having a problem getting Evolution 1.2 to work for me in RH 9. I had 1.0 in RH 8 and it was always cooperative, but now I can't get Evolution to connect to anything. I configured my mail options the same as they were in the earlier version, but I can't even get it to connect for the "summary" info much less mail.

What am I missing here... it must be something pretty basic and stupid.

TIA for any assistance.

Jim Dishaw

[Void Main]

Hmm, I had no problem with mine. I use it all day long. I didn't do anything differently in 1.2.2 that I am running in RH9 than I did with any other version in RH8. Are you getting any error messages?

[dishawjp]

Thanks for the response VoidnMain.

No, there are no error messages; just nothing seems to happen. I am running gkrellm and nothing at all happens on ppp0 (yeah, I use a dial-up connection for the internet) when I try send/receive mail or click on summary. The closest I get to an error message is when I quit evolution, it tells me that I have unsent messages and do I really want to quit.

I *think* that I may have upgraded evolution from the version provided by Red Hat and that may be a part of the problem:

[root@eunix root]# rpm -qa evolution
evolution-1.2.2-5

I *think* that it used to work at first. Damn that demon alcohol

Are there any files that have to have permissions changed to allow the upgraded evolution to work and access ppp0, or would I be better off to "rpm -e evolution" and reinstall from my RH 9 CD's? Or, (please don't say yes to this) should I avoid playing with my Linux boxes while consuming alcoholic beverages.

Thanks again for your response.

Jim Dishaw

[Void Main]

I am running 1.2.2-5 also. RH9 comes with 1.2.2-4 but if you keep your system up to date it will be at 1.2.2-5. I assume you have been in "Tools"->"Settings" then "Edit" your mail account and have the "Sending Mail" tab filledout properly. I assume you have an SMTP server and have the appropriate SMTP server listed under "Server Configuration" for "Host"?

[dishawjp]

Hi Voidmain,

Yeah, I've checked and rechecked all my send and receive mail options against my RH 8 settings and they are the same. I've even pinged my smtp and pop3 servers and tey are alive and well. To make things even a bit weirder, my "summary" has now decided to work. But I am still unable to send or receive mail. I've used the "check supported types" under server authentication and evidently no authentication is required. I've been to the Ximian web page and checked under their support area, but haven't found a similar problem... just my luck.

It may be getting to be time to try a reinstall, unless you or anyone else has a suggestion.

Thanks again for your input.

Jim Dishaw

[Void Main]

You mean a reinstall of Evolution? I can't imagine reinstalling Red Hat, or Evolution for that matter would help at all. What I might suggest is verifying that it is installed correctly by doing an "rpm -V evolution". If everything is good you will just get a prompt back with no messages. Then I would suggest running evolution from the command line with debugging information turned on and have it go to a file:

$ evolution --debug=evolution.debug

Then try and do a send/receive and close evolution and check the file for errors. If you get no errors I might then try renaming my ~/evolution directory to something else (~/evolution.bak) and then start Evolution and it should start as if you started it for the first time. Set up your pop/imap account and your SMTP server again. If this doesn't work then I would say switch to Windows and try Lookout Express (KIDDING!!!!). :)

[dishawjp]

Thanks Voidmain,

Before I read your post, I downloaded Evolution 1.4. It looks good, but the install must have kept whatever bad settings I had and it still won't connect Oh, and of course I meant a reinstall of Evolution, not Red Hat.

I'll give the rest of your suggestions a shot tonight after work. Well at least the suggestions other than switching to Windows and using Outlook. I'd head over to the post office and buy a roll of $.37 stamps before I'd do that

Thanks again,

Jim Dishaw

[dishawjp]

Hi Voidmain,

I ran the debug as you suggested. There appears to be MUCH unhappiness in evolution. I wish I could understand these error messages, but other than seeing a LOT of critical failures, I have no idea of what to do. I will wait a bit to see if you or someone else can get back to me on what to do. But if, as is likely, you have better things to do on a beautiful Friday evening in June than to help clods like me work out their computer problems and you don't get back to me tonight, I will take your earlier suggestion and get rid of my ~/.evolution and try doing it again from scratch which is generally a pretty painless operation.

Either way, have yourself a great weekend.

The debug output follows:

[dishawjp@eunix dishawjp]$ evolution --debug=evolution.debug
[dishawjp@eunix dishawjp]$ more evolution.debug

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Gtk-CRITICAL **: file gtkimage.c: line 1017 (gtk_image_get_pixbuf): assertion `image->storage_type == GTK_IMAGE_PIXBUF || image->storage_type
== GTK_IMAGE_EMPTY' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Gtk-CRITICAL **: file gtkimage.c: line 1017 (gtk_image_get_pixbuf): assertion `image->storage_type == GTK_IMAGE_PIXBUF || image->storage_type
== GTK_IMAGE_EMPTY' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Gtk-CRITICAL **: file gtkimage.c: line 1017 (gtk_image_get_pixbuf): assertion `image->storage_type == GTK_IMAGE_PIXBUF || image->storage_type
== GTK_IMAGE_EMPTY' failed

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed

(evolution:2872): Gtk-CRITICAL **: file gtkimage.c: line 1017 (gtk_image_get_pixbuf): assertion `image->storage_type == GTK_IMAGE_PIXBUF || image->storage_type
== GTK_IMAGE_EMPTY' failed
warning: failed to load external entity "/home/dishawjp/evolution/config/storage-set-view-expanded:folder-selection-dialog"
warning: failed to load external entity "/home/dishawjp/evolution/meta/file/_home_dishawjp_evolution_local_Sent.emeta"
Searching for added matches ' (and

(match-all (not (system-flag "Seen")))

)
'
Vfolder 'Unread mail (local)' subfolder changed 'home/dishawjp/evolution/local/Outbox'
changed 0 added 1 removed 0
adding uid '12' to Unmatched [newly unmatched]
Searching for added matches ' (and

(match-all (system-flag "Flagged"))

)
'
Vfolder 'Important mail (local)' subfolder changed 'home/dishawjp/evolution/local/Outbox'
changed 0 added 1 removed 0
adding uid '12' to Unmatched [newly unmatched]
As_Sent_Folder

(evolution:2872): Bonobo-CRITICAL **: file bonobo-ui-util.c: line 182 (bonobo_ui_util_xml_to_pixbuf): assertion `xml != NULL' failed
[dishawjp@eunix dishawjp]$

Jim Dishaw

[Void Main]

Hmmm, I don't get any of those messages. In your tools->settings account configuration under the "Sending Mail" tab what do you have your "Server Type" set to? Also, I would try renaming your "~/evolution" directory and start a new config as mentioned in my previous post. This would clear up any problem with a bad configuration.

[dishawjp]

Man, I'm just not having ANY luck tonight

I did a "mv evolution evolution.old" and there was no problem there. Then I started evolution and it still had all the former settings... just the unsent and formerly received e-mail messages were gone.

All the server settings and that were still there!

Receiving server type is set to POP
server name is pop3.i2eyenet.com
use secure connection is set to "whenever possible"
authentication type is "password"

And all these are the same settings I had with the older version under RH8

Sending options are set to:

Server type SMTP
server name is smtp.i2eyenet.com
use secure connection type is set to "whenever possible"
and authentication type is "plain"

I did check my /var/log/messages file and noticed some errors related to Red Carpet:

Jun 20 19:28:16 eunix rcd: rcd startup succeeded
Jun 20 19:28:16 eunix rcd[2466]: Red Carpet Daemon 1.4.2
Jun 20 19:28:16 eunix rcd[2466]: Copyright (C) 2000-2003 Ximian Inc.
Jun 20 19:28:16 eunix rcd[2466]: Start time: Fri Jun 20 19:28:16 2003
Jun 20 19:28:16 eunix rcd[2466]: id=1 BEGIN 'Downloading http://red-carpet.ximian.com/distributions.xml' (
running)
Jun 20 19:28:16 eunix rcd[2466]: id=1 COMPLETE 'Downloading http://red-carpet.ximian.com/distributions.xml
' time=0s (failed)
Jun 20 19:28:16 eunix rcd[2466]: Unable to download supported distribution info; falling back: Can't conne
ct - Unable to resolve hostname (http://red-carpet.ximian.com/distributions.xml)
Jun 20 19:28:19 eunix rcd[2466]: Initializing RPC system
Jun 20 19:28:19 eunix rcd[2466]: Initializing modules
Jun 20 19:28:19 eunix rcd[2466]: Could not find module directory /usr/lib/rcd/modules -- no modules loaded
Jun 20 19:28:19 eunix rcd[2466]: id=2 BEGIN 'Downloading http://red-carpet.ximian.com/redhat-9-i386/channe
l.png' (running)
Jun 20 19:28:19 eunix rcd[2466]: id=3 BEGIN 'Downloading http://red-carpet.ximian.com/xd2/channel.png' (ru
nning)
Jun 20 19:28:19 eunix rcd[2466]: id=4 BEGIN 'Downloading http://red-carpet.ximian.com/licenses.xml.gz' (ru
nning)
Jun 20 19:28:19 eunix rcd[2466]: id=2 COMPLETE 'Downloading 'Red Hat Linux 9' channel icon' time=0s (faile
d)
Jun 20 19:28:19 eunix rcd[2466]: id=3 COMPLETE 'Downloading 'Ximian Desktop 2' channel icon' time=0s (fail
ed)
Jun 20 19:28:19 eunix rcd[2466]: id=4 COMPLETE 'Downloading http://red-carpet.ximian.com/licenses.xml.gz'
time=0s (failed)
Jun 20 19:28:19 eunix rcd[2466]: Unable to download licenses info: Can't connect - Unable to resolve hostn
ame (http://red-carpet.ximian.com/licenses.xml.gz)

I had an unsuccessful red-carpet install, but did an rpm -e red-carpet.

[quote]
[root@eunix root]# rpm -q red-carpet
package red-carpet is not installed
[root@eunix root]# rpm -q rcd
rcd-1.4.2-0.ximian.6.2.1
[root@eunix root]# rpm -q rug
package rug is not installed
[/qoute]

Is it possible that rcd is causing my trouble? Now that I think about it, that could have been when I started having trouble with evolution. Should I blow away the rcd, or is that needed for evolution.

I really appreciate your help.

Jim Dishaw

[Void Main]

I'm not sure what the Red Carpet daemon does but I can't imagine it is causing your problem. You need to do an "rpm -e rcd" to remove it. Also, you should not have had your old settings after renaming your evolution directory. Did you make sure all of your Evolution processes were stopped before renaming the directory (killev)? To be really sure it isn't a user configuration issue you might try adding a new user, log in as that user, start evolution and set up a fresh mail account. If it doesn't work then it's definately a system issue. Have you messed with firewall (iptables) settings at all? It's possible you have blocked outbound port 25. You could test it by trying to telnet to port 25 on your smtp server.

[dishawjp]

I guess I have to give up on this one. I had a couiple of hours to play around with this problem this afternoon and am getting nowhere. I did an "rpm -e rcd" to get rid of that mess. then did an "rpm -V evolution" and got a simple return wiith no error messages. Then I tried an "rpm -e evolution" and an "rm -r /home/dishawjp/evolution" and a reinstall. Still the same thing.

So I gave up and set up Mozilla mail to access that e-mail account and it works perfectly.

Thanks for all your help!

Jim Dishaw

[Void Main]

Did you try and create a new user on your system and see if it worked under it?

[dishawjp]

Hi Void Main,

I haven't had much time lately to keep working on this, but today I created a new user, and set up Evolution, and it worked the first time!

I've deleted my ~/evolution directory several times, uninstalled and reinstalled evolution, upgraded to version 1.4 from 1.2 and tried everything I can think of!

This isn't a critical problem, but it is annoying and I would appreciate any insight on how to correct it short of eliminating my user account and starting over.

Thanks again,

Jim

[Void Main]

There is obviously something different about your user environment that Evolution doesn't like. It's hard to tell what that might be without being able to see it and maybe compare some things with a freshly created user (profile, bashrc, set, env, ls -alpd ~/.*evo* ~/*evo* /tmp/*evo*, etc, etc).